Service and Support
Quick reaction onsite service & spare part
You can count on us!
In an increasingly competitive market, the value of support services has increased alongside the technical parameters of the equipment. At ELAS, we also provide full support for the machines we sell, such as technical advice, service or spare parts.
In addition to equipment support, we also use our more than 20 years of experience to share knowledge with our partners on processes and technologies that are advancing in the industry, whether it is project implementation advice or even technical seminars.
Equipment service support
- Online help
- On-the-spot support
- 7/24 hotline*
- Weekday, during normal working hours, start troubleshooting within 6 hours*
- Start troubleshooting outside normal working hours within 12 hours*
- Regular maintenance service
- Machine condition assessment
* For our contracted partners
EMAIL: support@elas.rs
PHONE: +381 11 670 65 93
Spare part supply
- Technical customer service
- Continuous spare part coordination team
- Managing the supply of spare parts for supported equipment in both normal and emergency cases.
- Provision of fast-selling and other parts and products from our own warehouse, even with immediate delivery.
EMAIL: support@elas.rs
PHONE: +381 66 821 86 78
Technological advice
- Existing process analyses
- Investigating the causes of faulty production
- Pre-investment guidance
- Joint consultations before the introduction of new technology
- Application support for the equipment we sell
- Periodic seminars, technology days
